Communication in the Workplace – Why Can’t You Hear Me?
Improved communication is the single most sought-after skill in organizations today. The same technology that has made it possible for employees to have up-to-the-minute information also has become a barrier to communication. This course will explore verbal and non-verbal communication, communication styles, and the most important communication skill – listening. Participants learn to identify barriers to communication and to handle conflicts that arise when communications break down.